Terms & Conditions

Terms and conditions for visiting Jump In & Rock In

Terms and Conditions

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General

Jump In Trampoline Parks Terms and Conditions apply to all bookings made with Jump In. All members of the party should be made aware of, and accept, these Terms and Conditions.
Jump In reserve the right to make changes and amendments to these Terms and Conditions at any point.


Groups are requested to arrive in good time for their jump. Groups arriving late may not receive their entire time within the arena.


Any persons using the trampoline facilities must complete a waiver prior to their participation. Where someone is under the age of 18, this waiver must be completed by a Parent/Guardian.


Activities involving trampolines are not without risk and misuse may result in serious injury or even death. All participants must watch our safety video and review all rules prior to their participation and on every subsequent visit. Our rules and safety video can be found on our website as well as on our premises.


Participants should only jump within their own abilities.

Pregnant women may not jump due to the risks it can pose to the unborn baby.

Anyone using the facilities agrees to follow all safety rules and follow the directions given by the Jump Marshalls. Failure to do so may result in an individual/group being asked to leave.

Grip socks must be worn by all participants at all times while on the trampolines. Participants opting to bring their own grip socks acknowledge that these are subject to inspection by Jump In staff and, should they be deemed as unsuitable, a pair of Jump In socks must be purchased.

Children under 5 should jump in the designated area and must be supervised by a parent/guardian at all times.

Our trampolines are subject to a maximum weight of 20 stone / 127 kg / 280 lbs. Participants over this weight will not be allowed to use the trampoline facilities.

We ask that all participants wear appropriate clothing during their visit and we reserve the right to refuse entry to individuals who are dressed inappropriately.

Participants are requested to remove all jewellery, belts and watches before bouncing. Pockets must be emptied as loose objects can pose a hazard should they fall out during their trampoline session.

Mobile phones are not to be used by anyone who is using the trampolines. Spectators are welcome to take photos/videos.

Anyone found causing wilful damage to the facilities, fixtures and fittings within the park will be asked to leave and may be asked to pay to have the damage corrected.

Jump In accept no responsibility for loss or damage to personal property while visiting the site. Vehicles parked within our car park are parked at the owners risk and Jump In take no responsibility for loss or damage, however caused.


Jump In reserve the right to refuse admission to individuals and groups if we believe that allowing admission will cause damage, harm or distress to people already within the site or the sites facilities. The Duty Managers decision is final in these cases.
Jump In reserves the right to change or cancel activities at any point and with no notice.;

Email: [email protected]

Booking Confirmation

A booking will only be classed as confirmed once a confirmation email has been sent from Jump In.

You must let us know, as soon as possible, if there are any mistakes in your booking confirmation.

Latecomers may not be permitted to jump and no refunds will be offered in these circumstances.



Refunds and Cancellations: Individual bookings are non refundable and non transferable.
Where an individual decides not to participate, is not allowed to participate, or is asked to cease participation, no refunds will be made.

Customers with bookings that need to be altered due to Covid-19 or on account of any other Government mandated closure will be provided with a gift card or vouchers which will hold the full equivalent balance of the booking being altered and may be redeemed for any other Jump In products of equivalent value. ;

Party Terms and Conditions

Party Terms and Conditions:
Party bookings can be moved to future dates in extenuating circumstances. Any party package moved to a future date forfeits the right for any refund.
Party bookings may be cancelled, at no charge, up to 72 hours after the booking (Cooling Off Period). Bookings cancelled after this Cooling Off Period will not be entitled to a refund and will be offered a reschedule. If a rescheduled date is agreed, the Cooling Off Period will be applied from the original booking date. If a reschedule cannot be agreed then the customer will incur a 100% charge upon cancellation.

Party bookings are subject to a minimum booking of 10 people. Parties of fewer than 10 people will be charged at the minimum rate based on 10 people. For Jump & Play Parties all guests must be under 6 years of age.

Additional people can be added to your party providing we receive more than 5 days’ notice and providing that we have the space required to accommodate the additional guests.
No refunds will be given for guests who do not attend the party or group session.
Birthday Parties at Jump In must be paid in full at the time of booking.

The Party. Group Booking Specifics
Groups are requested to arrive in good time for their party. Groups arriving late may not receive their entire time within the arena.

Any persons using the trampoline facilities must complete a waiver prior to their participation. Where someone is under the age of 18, this waiver must be completed by a Parent/Guardian. A signed waiver is needed for each child/ adult attending the party to participate in the activities. A waiver is not required for parents who intend to watch. All waivers MUST be complete on-line before children/ adults will be permitted into the arena. Party parent organisers please ensure this is complete prior to your party date. If any party parent organiser assuming responsibility for the party is at all unsure of the process it is the party organisers responsibility to contact Jump In at least 7 days prior to the party date to clarify.
All jumpers must wear Jump In or Gravity Force grip socks at all times in the park. These are issued as party of the party package.

Any adults or siblings wishing to jump or climb MUST book separately at reception or on-line. Go Jumpin cannot guarantee free jump or climb slots on peak days for any additional jumpers. To avoid disappointment Go Jumpin advises pre-booking on-line.

Children under 5 should must be supervised by a parent/guardian at all times.


Booking Confirmation
A booking will only be classed as confirmed once a confirmation email has been sent from Jump In.

It is the party organisers’ responsibility to let Jump In know, as soon as possible, if there are any mistakes in your booking confirmation.

Latecomers will not be able to jump for any longer than the booked session and no refunds will be offered in these circumstances.

It is the party organiser’s responsibility to let Jump In know at the time of booking, if there are any food allergies or religious food requirements once reviewing the party menu. PLEASE NOTE Jump In cannot cater for all allergies. If Jump In cannot meet requirements, party parent organisers will have to make alternative arrangements and bring in their own food specifically for that guest. No discounts or refunds will be offered in these circumstances.

For vegetarians a margarita pizza option is available and included in your package.

Please note either pizza or hotdogs maybe chosen Jump In cannot mix and match both food options. Jump In does not offer any other food option should guests not like pizza or hotdogs. Jump In offers set party packages.

No external food other than a Birthday Cake is permitted to be brought to a Birthday Party. Jump In café sells a range of party food additions from which you are able to add to the booking. This includes adult catering.

Jump In reserves the right to change or cancel activities at any point and with no notice. We will endeavour to inform the party organiser prior to the event where possible.


Party Food

●Party food- Basic Menu: 1 hotdog per child and a section of fruit will be provided. If selecting Pizza, there are 2 options Margarita &/or Pepperoni.

3 large pizzas are included for 10 guests, 4 pizzas for 12 guests, 5 pizzas for 15 guests &; 6 pizzas for 20 guests.

Additional pizzas can be ordered at

Margarita Pizza £8.00

Large Pepperoni Pizza £8.00

Party Host Responsibilities are


Please note our party hosts will provide a good level of service to both children and parents but the hosts primarily service is to ensure the children have a memorable time.;

Rock In

Briefing and Safety Rules include: proper fitting of the harness, instruction in use of the carabiners, safety checks before, during and jumping down from your climb, and a demonstration of 'safe' climbing in the arena.
If you are late for your briefing you will not be able to take part in the session. Please ensure you arrive in good time to allow for parking and check in. We advise, and only as a guide 30 minutes on a busy weekend or school holiday day.
Stairway to Heaven: The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb.
Children must be 4 years and over to use this facility.
Children 12 years and under need to have an adult on premises when climbing.
Wear comfortable clothes for climbing and sports type footwear. Harnesses must be worn at all times when climbing.
Only one person on a challenge at a time.
A safety briefing must be completed.
Check out down below before you jump down.
No climbing without being clipped properly into the auto belay.
No food or drink in the climbing arena.
Climbing is an alcohol free activity at Rock In.

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