Do I need a reservation?

Reservations are highly recommended to avoid disappointment, especially at peak-times. Please book online where you'll be able to check availability. There is also a £2 walk in fee - so do book online in advance!

How much does it cost?

The venues all have their prices displayed withing their section of the website, see Locations in the main menu.

Do I need an ID to jump?

Jumpers over 18 may be required to provide ID.

What is the age range for jumping?

Jump In provides an exhilarating experience for jumpers of all ages. Our parks are equipped with a special mini jump area for toddlers aged 1-5. There is no maximum age, but all visitors should jump within their own personal physical limitations. Note: Children 3 years and below only have access to the mini jump area at peak times, all other times they can use the whole arena. Children 4-5 years can choose either the mini jump & soft play area or open jump.

What if a child under 18 comes without a parent?

Jumpers under the age of 18 must have their waiver signed by their parent or legal guardian. Parents can submit the waiver online, but if it has not been submitted online then the parent must arrive with their child to sign the waiver in person. Jumpers under the age of 12 must have an adult present in the park. Supervising adults who are not jumping are NOT charged.

Are there lockers?

Most of our parks do have lockers which take a refundable new £1 coin.

Are there showers and changing rooms?

Only our Walsall venue has changing rooms.

Can I wear my own socks?

For your safety and others you must wear special grips socks. Jump In Grip Socks have been designed for your safety on the trampolines and as we cannot guarantee the safety of other socks, they are a requirement for jumping in our parks. Once you purchase your Jump In Grip Socks they are yours to keep and you can bring them with you every time you return to Jump In. 

What should I wear when bouncing?

No special clothing is required, but we recommend wearing comfortable and breathable clothes. Grip socks must be worn for your safety and hygiene. No belt buckles, clothing studs, loose jewelry, key chains, or sharp objects are permitted on the trampolines. You must also ensure that your pockets are empty so that you don’t lose anything while Jumping or risk injuring yourself or others with pocket items. 

Is there a weight limit?

The trampolines are manufactured to safely withstand up to 20 stone / 127 kg / 280 lbs.

Is it safe?

Jump In is committed to providing a safe jumping experience. Our parks are designed with safety in mind and our staff are fully trained to prevent accidents, as well as respond to them when they do occur. Like any sport, injuries can occur. However, injuries are rare and usually quite minor. Every jumpers must watch our short, 3 minute safety briefing to ensure everyone understands the rules. 

Do I need to bring a group, or can I jump on my own?

You are welcome either to come on your own or bring your friends, family or work colleagues. There are plenty of solo activities to enjoy!

Can I get a special rate for my group?

Special rates are available for groups of 10+. Please contact us for more information 01926 356290 hello@gojumpin.com

Is there Military or NHS discount?

Yes! We offer 30% to the amazing people who look after us all, every day. Walk in or make a booking via our contact centre, ID must be presented. Valid on Jump & Play and Open Jump, not in conjunction with other offers.

Can I buy food and beverage at the Park?

Jump In is proud to offer a wide selection of food and non-alcoholic beverage options. Healthy snack and meals are offered as well as some special treats such as locally made gourmet ice cream! We also cater to gluten-free and Halal diets.

Am I allowed to bring in outside food and beverage?

To ensure the safety of all guests at our parks, we do not permit outside food and beverage, except for babies and toddlers.

If I’ve signed a waiver once, do I need to do it again?

Your online waiver is valid for one year after signing.

Whats the difference between online and paper waivers?

If you have signed an online waiver, this lasts for a year. However if you have signed a paper waiver, this only lasts for the day that you signed it so it’s best to sign an online waiver when you can.

What is your cancellation policy?

Bookings cannot be cancelled we are only able to reschedule them.