Do I need a reservation?

Reservations are highly recommended to avoid disappointment, especially at peak-times. Please book online where you'll be able to check availability. There is also a £2 walk in fee - so do book online in advance!

How much does it cost?

The venues all have their prices displayed withing their section of the website, see Locations in the main menu.

Do I need an ID to jump?

Jumpers over 18 may be required to provide ID.

What is the age range for jumping?

Jump In provides an exhilarating experience for jumpers of all ages. Our parks are equipped with a special mini jump area for toddlers aged 1-5. There is no maximum age, but all visitors should jump within their own personal physical limitations. Note: Children 3 years and below only have access to the mini jump area at peak times, all other times they can use the whole arena. Children 4-5 years can choose either the mini jump & soft play area or open jump.

What if a child under 18 comes without a parent?

Jumpers under the age of 18 must have their waiver signed by their parent or legal guardian. Parents can submit the waiver online, but if it has not been submitted online then the parent must arrive with their child to sign the waiver in person. Jumpers under the age of 12 must have an adult present in the park. Supervising adults who are not jumping are NOT charged.

Are there lockers?

Most of our parks do have lockers which take a refundable new £1 coin.

Only our Walsall venue has changing rooms.

Can I wear my own socks?

For your safety and others you must wear special grips socks. Jump In Grip Socks have been designed for your safety on the trampolines and as we cannot guarantee the safety of other socks, they are a requirement for jumping in our parks. Once you purchase your Jump In Grip Socks they are yours to keep and you can bring them with you every time you return to Jump In. 

What should I wear when bouncing?

No special clothing is required, but we recommend wearing comfortable and breathable clothes. Grip socks must be worn for your safety and hygiene. No belt buckles, clothing studs, loose jewelry, key chains, or sharp objects are permitted on the trampolines. You must also ensure that your pockets are empty so that you don’t lose anything while Jumping or risk injuring yourself or others with pocket items. 

Is there a weight limit?

The trampolines are manufactured to safely withstand up to 20 stone / 127 kg / 280 lbs.

Is it safe?

Jump In is committed to providing a safe jumping experience. Our parks are designed with safety in mind and our staff are fully trained to prevent accidents, as well as respond to them when they do occur. Like any sport, injuries can occur. However, injuries are rare and usually quite minor. Every jumpers must watch our short, 3 minute safety briefing to ensure everyone understands the rules. 

Do I need to bring a group, or can I jump on my own?

You are welcome either to come on your own or bring your friends, family or work colleagues. There are plenty of solo activities to enjoy!

Can I get a special rate for my group?

Special rates are available for groups of 10+. Please contact us for more information 01926 356290 hello@gojumpin.com

Is there Military or NHS discount?

Yes! We offer 30% to the amazing people who look after us all, every day. Walk in or make a booking via our contact centre, ID must be presented. Valid on Jump & Play and Open Jump, not in conjunction with other offers.

Can I buy food and beverage at the Park?

Jump In is proud to offer a wide selection of food and non-alcoholic beverage options. Healthy snack and meals are offered as well as some special treats such as locally made gourmet ice cream! We also cater to gluten-free and Halal diets.

Am I allowed to bring in outside food and beverage?

To ensure the safety of all guests at our parks, we do not permit outside food and beverage, except for babies and toddlers.

If I’ve signed a waiver once, do I need to do it again?

Your online waiver is valid for one year after signing.

Whats the difference between online and paper waivers?

If you have signed an online waiver, this lasts for a year. However if you have signed a paper waiver, this only lasts for the day that you signed it so it’s best to sign an online waiver when you can.

What is your cancellation policy?

Bookings cannot be cancelled we are only able to reschedule them.

Rock In Clip & Climb

How can I book a Session?

Rock In sessions must be pre-booked. Booking standard session tickets is quickest via our online booking system where you can see at a glance, for any given day, exactly when we are open and which sessions still have spaces left.

Is the Stairway Included in the price of a standard session?

Yes: The standard price includes these special challenges.

Am I allowed in the arena if I am not climbing?

This is not a problem and high vis jackets are provided to those wishing to join their children in the arena. Please remember no food or drink are permitted in the arena. We do allow parents to clip their own children and if you are keen to do this please let us know.

Is there a minimum age restriction ?

Anyone aged 4 and upwards is welcome to climb in our arena. Rock In, Clip ‘n Climb is for adults as well as children, and you can all participate in the arena together.

Is Clip ‘n Climb just for kids ?

No, Rock In Clip ‘n Climb is as much for adults as it is for children! We run sessions in the evening during the week and at weekends if you wish to avoid sessions that are likely to include lots of children. There are three challenges on every wall of varying difficulty and adults are sure to be challenged to achieve maximum points. There are also a number of walls to test competitive instincts including the timed Speed Walls and Face to Face challenge.

What equipment will I need ?

We provide you with all the standard equipment you'll need for your climbing session. If you have purchased tickets for any of our special attractions, we also provide the necessary equipment for these.

What clothes should I wear and do I need to bring anything else ?

Climbers should wear loose and comfortable clothing (we advise against skirts and dresses). Closed-toe footwear - secure shoes such as trainers - must be worn. We recommend that minimal jewellery is worn when climbing, and long hair is tied back. Loose items and/or coins MUST be removed from pockets before climbing. We have personal lockers available for customers to securely store belongings during their session (you will need a £1 coin per locker). Climbers are advised not to carry a phone or camera on them whilst they climb.

I have children of different ages, can they climb together ?

Yes. One of the great things about Clip 'n Climb is that it is one of the few activities where groups or families with mixed ages can climb together at the same time.

 

Can anyone do it ?

The minimum age is 4 years. It is the parent / guardian's responsibility to ensure the children are old enough to participate. Unfortunately, if we become aware that a participant is under age we are required to stop their further participation and this session will not be eligible for a refund. Participants must be no heavier than 150kg to use the auto belay system.

Do I have to stay with my child during the session ?

Children under the age of 16 years must have an adult accompany them to the Clip 'n Climb briefing room prior to the session starting. Adults can also climb but may choose not to do so. We do ask that you remain in the building throughout the session.

Do I have to attend safety briefings if I have been before ?

Yes, all climbers must attend the safety briefing part of the session before they can begin climbing in the arena. This still applies even if you’ve been hundreds of times! Please note if you are late for the briefing start time you will be unable to climb.  Please allow up to 30 mins to park & check in especially at busy times such as school holidays and weekends.

How long will my session be?

All standard sessions last 60 minutes and include a 30 mins briefing & 30 mins climbing. Please note the time you book is the time your safety briefing starts. Instructors will call you to your introduction / safety briefing. Last climbs will be called 5 minutes at the end of the session.

Which climbs are easiest ?

We have a number of climbs that are great for novices and younger climbers. You will note in our briefing room there are information boards on all the climbs which are rated for difficulty.

I've climbed a few times, will the challenges be too easy ?

There are endless ways to climb each of our challenges. You can choose to take a harder route or race against an opponent or the clock in some of our challenges.

Is there any climbing instruction ?

No experience is required to enjoy Clip 'n Climb safely. Our instructors run a safety briefing before you climb which covers everything you to know about using the auto belay system and how to climb the elements safely. They will also ensure your harness is fitted correctly. Our instructors are also on hand throughout the session to help clip you in and out of climbs and to offer assistance and support where needed. They''ll even give you some great route tips for each climb !

What is a Clipper ?

Volunteering as a Clipper is a great way to be involved in the experience without committing to climbing yourself. Clippers help attach climbers to the safety tapes using karabiners which attach from the tape to the climbers harness. Clip 'n Climb staff do the majority of our clipping but if you wish to help you can. Full training is provided and we ask all our Clippers to wear one of our high vis jackets so that you can be easily identified.

What if I get thirsty - can I take a water bottle on a climb ?

No sorry no drinks, gum or food are allowed in the climbing arena - we do have lockers where you can deposit your own water bottle for a well earned drink after a session.